Ideas from doing the work
What the work
teaches me.
Practical notes for people trying to improve how a company operates—without losing sight of the people doing the work.
Process · AI · Prototyping · ChangeProcess design
Diagnosing a workflow before automating it.
A practical starting point for understanding the problem behind the request.
Latest thinking
Built from experience.
Written to be useful.
Why I write
Good operators make their thinking visible.
Writing forces me to separate what happened, what I think it means, and what someone else might use. That discipline improves the next piece of work.
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